7 KPIs to measure partner integration success

7 metrics to know to understand the value of your partner integrations

7 KPIs to measure partner integration success
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It’s no secret that partner integrations are a cornerstone of any modern software strategy. In today's interconnected software ecosystem, partner integrations have become a cornerstone of modern software strategy, binding applications and platforms to create seamless experiences. Not only do they amplify a product's reach, but they also enhance its value for users. To truly gauge the success of these integrations, it's essential to understand the right partner integration KPIs. In this article, I’ll explore seven key KPIs that can help you measure the effectiveness of your integrations and guide your future efforts.

1. Total Downloads

Total downloads represent the number of times your integration has been installed or accessed. It’s the most basic partner integration KPI but serves as an initial touchpoint, indicating the market's interest and the potential scale of your integration's reach.

2. Referral Registrations

Referral registrations capture how many users have registered due to a specific integration or partnership. This KPI showcases the appeal of the collaboration and its impact on attracting new users from your partner.

3. Referral Revenue

Referral revenue is the total revenue generated from referral registrations. This KPI offers insights into the tangible growth contribution of the partnership.

4. Activation Rate

The activation rate measures the proportion of users who actively start using the integration after downloading it. High total downloads but low activations could be a signal to review the onboarding process or user experience of the partner integration

5. Retention Rate

The retention rate calculates the percentage of users who continue using the integration over a specific period. If this rate declines over time, it may signal the need for improvements or upgrades. Additionally, by applying cohort analytics, you can further dissect retention patterns among users who utilize specific integrations.

6. User Reviews & Ratings

User reviews and ratings serve as direct feedback channels, allowing users to express their satisfaction and opinions about the integration. Integration marketplaces often facilitate these ratings, providing valuable insights into user satisfaction and potential areas for improvement.

7. Integration Adoption Rate

Taking a broader perspective, this KPI evaluates the percentage of your overall user base that has adopted the integration. It provides a comprehensive view of the integration's acceptance and significance to your entire customer community.

Effectively leveraging partner integration KPIs is more than just building integrations—it's about understanding their real-world impact and iterating based on insights. But this list is not exhaustive. What other metrics or KPIs do you use to gauge the impact of integrations? Share your thoughts and suggestions at [email protected] or tweet me @ojabowalola

Further reading

Delve deeper into the world of integration metrics with these curated resources:

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Written by


Lola is the founder of Lunch Pail Labs and the curator of the Integrations Directory. She enjoys discussing low-code, integrations, and running a solo business. Feel free to connect with her on Twitter or LinkedIn.